Contact Us

Contact us

Housing Matters contact details

For housing advice and support:

Advice Line: 0117 935 1260 

We take calls on Tuesdays and Thursdays – 10am until 4pm.

Email: advice@housingmatters.org.uk CLOSED FOR NEW ENQUIRIES 

Please note, when we are closed to new email enquiries, you will receive an automated response directing you to alternative sources of advice including our drop-in sessions. 

General contact details (general enquiries and post):

Address: Housing Matters (Bristol), Easton Business Centre, Felix Road, Easton, Bristol, BS5 0HE (postal address only). 

Email: admin@housingmatters.org.uk


Drop-in support sessions in Bristol

To see what in-person housing support is available around Bristol, see here. 

Please note that we do not offer a drop-in service at our office.

A smiling client

Drop-in sessions

We host drop-in sessions at venues around Bristol, offering free advice on housing, the cost-of-living crisis and rising energy costs. Click for more info. Please note that we do not offer a drop-in service at our office.

Comments

Your comments and compliments can assist us greatly in improving our services, as well as helping us secure funding in the future.

If you would like to comment on our services generally, or if you would like to compliment Housing Matters on how your case was handled, please email us at admin@housingmatters.org.uk or write to us at Housing Matters, Easton Business Centre, Felix Road, Easton, Bristol, BS5 0HE.

 

Complaints

Housing Matters aims to provide you with a high standard of service. In order to ensure that standards are maintained and that you can have confidence in the service provided, we have developed a complaints procedure.

What might constitute a complaint?

You may feel:

  • You have been given the wrong advice
  •  The behaviour of a member of staff has been poor
  • The general level of service you have received has been poor

To complain, please contact our office on 0117 935 1260 or email us at admin@housingmatters.org.uk

Please ask for a complaints form. We will fully investigate all complaints and respond in writing within 21 days. 

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