Our values
At Housing Matters, our vision is a society where everyone has a place they’re happy to call home.
We are experts in housing advice, support and advocacy, here to help the people of Bristol and beyond navigate the path to a safe and secure home. We aim to find unique, long-term solutions for our clients, whatever their needs.
Everything we do is underpinned by our values…
People first
We treat everyone with dignity and compassion, taking the time to understand the emotional impact and ‘bigger picture’ of their housing stress.
Informed
Our Advisers undergo extensive training in housing law and social welfare policy. Our Advice Team is led by a qualified solicitor.
Dedicated
We work with clients until we’ve achieved the best possible outcomes for them. This can take a few phone calls, several months, or even a number of years.
Inclusive
We continually work to make sure that clients and staff feel a sense of belonging with us whilst remaining true to themselves.
Resourceful
Our Advice Team use creativity and ‘out-of-the-box’ thinking to support people through their housing stress, tapping into a diverse range of resources.